Overnight Core Agent

Four Seasons Hotels & Resorts

Puerto Rico
Answering and directing phone calls
Creating restaurant and spa reservations
Handling guest interactions and reservations
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart

Job Summary

  • Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
  • The Core Agent answers and directs phone calls, creates restaurant and spa reservations, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
  • We offer an Energizing Employee Culture where you are encouraged to be your true self!

Matching Summary

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

Skills & Requirements

Must-have

  • Answering and directing phone calls
  • Creating restaurant and spa reservations
  • Handling guest interactions and reservations
  • Monitoring hotel fire control panel
  • Responding to emergency and safety situations

Nice-to-have

  • Passion for genuine customer service
  • High level of professionalism
  • Genuine heart
  • Energizing Employee Culture

Key Requirements

  • Previous experience in Guest Services roles
  • Employment experience within a luxury Hotels
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter