Call Centre Officer/ Supervisor (12 months) #JTL

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Resolving escalated customer complaints
Providing training and coaching
Managing employee performance reviews
The role involves resolving complicated customer complaints that the team cannot handle

Job Summary

  • The role involves resolving complicated customer complaints that the team cannot handle.
  • Candidates will provide training, feedback, and coaching for call center representatives.
  • The position requires conducting regular reviews of employee performance and managing disciplinary issues.

Matching Summary

Match Score: 75

The role involves resolving complicated customer complaints that the team cannot handle.

Skills & Requirements

Must-have

  • Resolving escalated customer complaints
  • Providing training and coaching
  • Managing employee performance reviews

Nice-to-have

  • Developing policies and procedures
  • Handling disciplinary issues professionally
  • Experience in hospitality or sales

Key Requirements

  • Minimum Diploma in business studies
  • 2 to 5 years of call centre experience
  • Hospitality, sales, or marketing qualifications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter