Technical Product Support Analyst Ii

Inovalon Inc

Atlanta, Georgia, United States
Base: $18.80 - $24.50 usd; bonus/equity: performan...
Remote
2 years customer service experience
Ms office products proficiency
Salesforce ticketing system knowledge
The role involves responding to inbound customer requests via phone, email, or chat to provide technical assistance on Inovalon's supported products

Job Summary

  • The role involves responding to inbound customer requests via phone, email, or chat to provide technical assistance on Inovalon's supported products.
  • Employees must resolve technical support issues within identified timeframes with a focus on first call resolution while documenting all activities in CRM.
  • Inovalon offers a competitive salary range of $18.80 to $24.50 USD along with benefits including health insurance, 401k, and paid time off.

Matching Summary

The role involves responding to inbound customer requests via phone, email, or chat to provide technical assistance on Inovalon's supported products.

Salary

Base: $18.80 - $24.50 USD; Bonus/Equity: Performance-based incentives possible; Benefits: Health insurance, life insurance, 401k, 18+ days PTO

Skills & Requirements

Must-have

  • 2 years customer service experience
  • MS Office products proficiency
  • Salesforce ticketing system knowledge

Nice-to-have

  • Healthcare EDI knowledge ANSI 835
  • SaaS software support experience
  • Linux and Windows operating systems

Key Requirements

  • High School Graduate or GED required
  • Must be local to Atlanta, Nashville, or Tampa area
  • Authorized to work in the United States without sponsorship

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter