Network & Field Services Technician

Harris Chronic Care

Carrollton, GA, US
Base: ~$42,000pyear (hourly); bonus/equity: + on-c...
Fully remote
Install and configure hardware and software
Troubleshoot windows systems and networks
Travel to customer locations for support
This full-time role combines IT support, field services, and customer training for proprietary law enforcement and fingerprinting software

Job Summary

  • This full-time role combines IT support, field services, and customer training for proprietary law enforcement and fingerprinting software.
  • The technician is responsible for installing, configuring, and troubleshooting hardware and software while maintaining internal IT infrastructure.
  • Candidates must be willing to travel up to 40% of the time and pass a fingerprint-based background check.

Matching Summary

This full-time role combines IT support, field services, and customer training for proprietary law enforcement and fingerprinting software.

Salary

Base: ~$42,000/year (hourly); Bonus/Equity: Additional on-call pay, overtime, and possible bonuses; Benefits: Not specified

Skills & Requirements

Must-have

  • Install and configure hardware and software
  • Troubleshoot Windows systems and networks
  • Travel to customer locations for support
  • Provide Level 1-3 IT support
  • Maintain internal IT infrastructure

Nice-to-have

  • Experience with Active Directory and databases
  • Skills in PC imaging and network cabling
  • Strong communication and customer service skills
  • Assist engineering with testing and bug fixes
  • Participate in rotating on-call support schedule

Key Requirements

  • 0 to 2+ years of IT support or technical field service experience
  • Clean driving record and reliable transportation
  • Ability to lift equipment and pass background check
  • Technical degree or IT certifications preferred

Work Rights

Not specified

Tailored Resume

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