Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades
Job Summary
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
Acts as an intermediary and field escalation focal point between the customer and the Division, providing technical support and documentation to field engineers and technicians.
Generates and presents system performance data, including metrics like MTBF, MTBI, and Availability, and supports documentation generation such as CENs and BKMs.
Matching Summary
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
Skills & Requirements
Must-have
Technical support for customer escalations
Fleet performance and system installations
Field escalation focal point
Alpha and Beta site support
ECO review and field communication
System performance data generation
Nice-to-have
Supportive work culture
Continuous learning and development
Pushing boundaries of technology
Interpersonal skills for consensus building
Key Requirements
Conceptual and practical expertise in own discipline
Knowledge of best practices and market differentiation
Ability to solve complex problems
Experience with broad guidelines and policies
Experience explaining difficult or sensitive information