Specialist Customer Care - Mortgages Cme

Barclays

Sunderland, United Kingdom
Not specified; not specified; not specified
Exceptional customer service skills
Complex issue resolution capabilities
Shift work availability 8am-8pm
The role provides exceptional customer service while resolving complex mortgage-related needs through various communication channels

Job Summary

  • The role provides exceptional customer service while resolving complex mortgage-related needs through various communication channels.
  • Employees are expected to collaborate with cross-functional teams to improve processes and implement best practices for efficiency.
  • Success requires demonstrating Barclays values of Respect, Integrity, Service, Excellence, and Stewardship while managing risk effectively.

Matching Summary

The role provides exceptional customer service while resolving complex mortgage-related needs through various communication channels.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Complex issue resolution capabilities
  • Shift work availability 8am-8pm

Nice-to-have

  • Strong resilience under pressure
  • Excellent communication abilities
  • Collaborative team mindset

Key Requirements

  • Experience in regulated business environment
  • CeMAP qualification or progress toward it
  • Previous customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter