Principal Production Support Engineer

Cubic Transportation Systems

Not specified
Diagnosing complex software defects
Resolving customer reported issues
Root cause analysis
Cubic Transportation Systems is seeking a Principal Production Support Engineer who will be responsible for ensuring the stability and performance of production systems by diagnosing complex software and infrastructure issues. The ideal candidate will have extensive experience in systems engineering, particularly in production support, and will be a technical leader capable of guiding teams and managing operational excellence

Job Summary

  • The Principal Production Support Engineer is a hands-on technical leader responsible for ensuring the stability, reliability, and performance of Cubic’s production systems.
  • This role focuses on diagnosing and resolving complex software defects, customer reported issues, configuration issues, and infrastructure challenges in live environments.
  • Serve as the escalation point for complex technical issues affecting production environments and guide junior engineers and support teams in troubleshooting and resolution techniques.

Matching Summary

Match Score: 85

Cubic Transportation Systems is seeking a Principal Production Support Engineer who will be responsible for ensuring the stability and performance of production systems by diagnosing complex software and infrastructure issues. The ideal candidate will have extensive experience in systems engineering, particularly in production support, and will be a technical leader capable of guiding teams and managing operational excellence.

Skills & Requirements

Must-have

  • diagnosing complex software defects
  • resolving customer reported issues
  • root cause analysis
  • proactive monitoring and tuning
  • technical leadership for production systems
  • operational documentation development

Nice-to-have

  • navigating ambiguity
  • working under pressure
  • customer and vendor interface
  • transportation industry experience

Key Requirements

  • Bachelor’s degree in Engineering, Computer Science, Electrical Engineering, or related field
  • 10+ years of experience in systems engineering
  • Proven expertise in diagnosing and resolving complex software and infrastructure issues
  • Experience with monitoring tools, log analysis, and performance tuning
  • Familiarity with configuration management systems
  • Strong communication skills
  • Ability to navigate ambiguity

Work Rights

Not specified

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