3-4+ years industry experience in contract logistics
2-3+ years customer service experience required
Strong organizational and time management skills
Ibstock is seeking an Operations Customer Service Assistant responsible for maintaining high service levels through precise data management and customer issue resolution. The ideal candidate will possess relevant industry experience and strong communication skills while contributing to a culture of continuous improvement
Job Summary
The Customer Service Representative is accountable for maintaining excellent service levels for internal and external customers through accurate data entry and process improvement.
Responsibilities include managing communication with clients and carrier brokers while ensuring all documentation associated with inventory movement is processed accurately and timely.
The role requires maintaining compliance with ISO Quality Management procedures and assisting with dispatch planning and control office duties.
Matching Summary
Match Score: 85
Ibstock is seeking an Operations Customer Service Assistant responsible for maintaining high service levels through precise data management and customer issue resolution. The ideal candidate will possess relevant industry experience and strong communication skills while contributing to a culture of continuous improvement.
Skills & Requirements
Must-have
3-4+ years industry experience in Contract Logistics
2-3+ years customer service experience required
Strong organizational and time management skills
Proficient computer and keyboarding skills Microsoft Word Excel
Knowledge of order entry systems and warehouse management systems
Nice-to-have
Proven ability to work well both independently and as part of a team
Drive prompt and professional communication at all times
Pursue continuous improvement initiatives to drive increased productivity
Key Requirements
3-4+ years industry experience in Contract Logistics / 3PL
2-3+ years customer service experience required
Excellent communication in English verbal and written
Proficient in Microsoft Word and Excel
Knowledge of order entry systems and warehouse management systems