Customer Success Manager

Workday

Austin, TX, USA
Base: $95,000 usd - $160,400 usd; bonus/equity: ro...
Fully remote
Customer success management saas
Change management practices
Crm and customer success tools
Customer Success is a key role to ensure Workday’s customers achieve value from our solutions, acting as an advisor and facilitator on their Workday Adaptive Planning journey

Job Summary

  • Customer Success is a key role to ensure Workday’s customers achieve value from our solutions, acting as an advisor and facilitator on their Workday Adaptive Planning journey.
  • The Customer Success Manager plays a critical role in ensuring maximum value is derived from Workday products and services by quantifying value, driving adoption, and developing strategic goals.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, tools, skills, and support for long-term growth.

Matching Summary

Customer Success is a key role to ensure Workday’s customers achieve value from our solutions, acting as an advisor and facilitator on their Workday Adaptive Planning journey.

Salary

Base: $95,000 USD - $160,400 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Success Management SaaS
  • Change management practices
  • CRM and customer success tools
  • Account management strategic planning
  • Executive level customer relationships
  • Collaborate across corporate functions

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 3+ years CSM supporting SaaS
  • 2+ years change management
  • 2+ years CRM/Customer Success tool experience
  • 2+ years account management/strategic planning
  • 3+ years executive customer relationships
  • Bachelor's degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter