Automation Engineer - Professional Services

Five9

Remote
Base: $70,400 - $196,300 usd; bonus/equity: annual...
Fully remote (for candidates outside 50 miles of san ramon; hybrid for candidates within 50 miles)
Five9 platform configuration
Ai in contact center
Api integration (soap, rest, json)
Five9 is seeking an Automation Engineer within their AI and Custom Services team, focusing on delivering customer-specific solutions in a cloud contact center environment. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for customer engagement, all while working in a fully remote setup

Job Summary

  • Engage with customers to acquire a rich understanding of their problems, needs, and goals.
  • Deliver AI & Custom Services projects, including designing and configuring applications on the Five9 platform, often with integrations to third-party platforms.
  • The total compensation package may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Matching Summary

Match Score: 85

Five9 is seeking an Automation Engineer within their AI and Custom Services team, focusing on delivering customer-specific solutions in a cloud contact center environment. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for customer engagement, all while working in a fully remote setup.

Salary

Base: $70,400 - $196,300 USD; Bonus/Equity: Annual performance bonus, stock; Benefits: Health, dental, vision, 401k matching, mental health support, ESPP, PTO, holidays, volunteer hours, parental leave

Skills & Requirements

Must-have

  • Five9 platform configuration
  • AI in contact center
  • API integration (SOAP, REST, JSON)
  • Customer-facing technical consulting
  • Intelligent virtual agents
  • Natural language understanding engines

Nice-to-have

  • Team-first culture
  • Continuous improvement passion
  • Creative solution architecture
  • Client development expertise

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum three years customer-facing experience
  • Experience with Google Dialogflow CX, Amazon Lex, IBM Watson
  • Excellent English verbal and written skills
  • Ability to learn new skills quickly
  • Willing to travel up to 10%

Work Rights

Not specified

Tailored Resume

Cover Letter