Prozess- Und Governancemanager / Business Analyst – Conversational Ai (w/m/d)
ING
Germany
Hybrid
Conversational ai
Generative ai use cases
Ai risk journey
This job posting is for a Prozess- und Governancemanager / Business Analyst specializing in Conversational AI at ING in Germany. The role focuses on designing and managing AI-based customer journeys while ensuring compliance with governance and risk regulations in a hybrid work environment
Job Summary
Shape AI-based customer journeys in an environment with significant scope for design, international collaboration, and an open culture.
Analyze processes and use cases, structure complex requirements, and translate them into clear business concepts, user stories, and sound decision-making bases.
Benefit from numerous advantages including company pension, capital-forming benefits, a Deutschlandticket, bike leasing, and a hybrid working model.
Matching Summary
Match Score: 85
This job posting is for a Prozess- und Governancemanager / Business Analyst specializing in Conversational AI at ING in Germany. The role focuses on designing and managing AI-based customer journeys while ensuring compliance with governance and risk regulations in a hybrid work environment.
Skills & Requirements
Must-have
Conversational AI
Generative AI use cases
AI Risk Journey
Agile working methods
User Stories and concepts
Nice-to-have
International collaboration
Open culture
Cultural diversity
Solution-oriented approach
Key Requirements
Degree in Business Administration, (Business) Informatics, or comparable field
Several years of experience in project, process, or product work