Lead the operation of Digital Workplace / Endpoint Management, ensuring availability, stability, security, and SLA compliance, while acting as an escalation point for critical incidents
Job Summary
Lead the operation of Digital Workplace / Endpoint Management, ensuring availability, stability, security, and SLA compliance, while acting as an escalation point for critical incidents.
Drive continuous improvement and automation strategies focused on productivity, complexity reduction, and enhanced end-user experience, with hands-on technical guidance for complex problem resolution.
Develop and mentor the team, fostering autonomy, best practices, collaboration, and operational excellence, while managing stakeholders and communicating effectively in Portuguese and English.
Matching Summary
Lead the operation of Digital Workplace / Endpoint Management, ensuring availability, stability, security, and SLA compliance, while acting as an escalation point for critical incidents.