Not specified (but likely requires flexible shifts including weekends and public holidays).
Guest check-in and check-out procedures
Payment processing for multiple types
Multi-tasking in fast-paced environment
The Grand Mercure Roxy Hotel in Singapore is seeking a Guest Services Officer responsible for managing guest check-ins and check-outs, handling payments, and providing information and assistance to enhance guest satisfaction. Ideal candidates should have prior front office experience, preferably with knowledge of Opera, and must be customer-oriented, able to multitask, and work flexible shifts
Job Summary
The role involves attending to all guests' check-ins by confirming reservations and issuing room keys.
Employees must process various payment types including cash, checks, debit, and credit cards efficiently.
The position requires coordinating with housekeeping to track room readiness and resolving any disputed charges during check-outs.
Matching Summary
Match Score: 75
The Grand Mercure Roxy Hotel in Singapore is seeking a Guest Services Officer responsible for managing guest check-ins and check-outs, handling payments, and providing information and assistance to enhance guest satisfaction. Ideal candidates should have prior front office experience, preferably with knowledge of Opera, and must be customer-oriented, able to multitask, and work flexible shifts.
Skills & Requirements
Must-have
Guest check-in and check-out procedures
Payment processing for multiple types
Multi-tasking in fast-paced environment
Rotating shifts including weekends
Nice-to-have
Previous front office experience
Working knowledge of Opera PMS
Team player with independent work ability
Pleasant disposition and customer orientation
Key Requirements
Previous front office experience preferred
Opera software knowledge preferred
Availability for rotating shifts and public holidays