Customer Service Officer/Call Centre (Banking)

HELIUS TECHNOLOGIES PTE. LTD.

Singapore, Singapore
Not specified
1 year call center agent experience
Banking industry background
Corporate products knowledge
HELIUS TECHNOLOGIES PTE. LTD. is seeking a Customer Service Officer/Call Centre representative in Singapore, specifically targeting candidates with at least one year of banking call center experience. The role involves resolving customer inquiries, providing product support, and ensuring compliance with internal procedures

Job Summary

  • Handle internal and external customer issues while providing accurate information and solutions within SLA.
  • Support Relationship Managers and branches by managing internal hotlines and resolving banking product inquiries.
  • Educate customers on banking products and system navigation while maintaining professional standards.

Matching Summary

Match Score: 75

HELIUS TECHNOLOGIES PTE. LTD. is seeking a Customer Service Officer/Call Centre representative in Singapore, specifically targeting candidates with at least one year of banking call center experience. The role involves resolving customer inquiries, providing product support, and ensuring compliance with internal procedures.

Skills & Requirements

Must-have

  • 1 year call center agent experience
  • banking industry background
  • corporate products knowledge
  • MS Office proficiency

Nice-to-have

  • innovative problem solving skills
  • strong analytical abilities
  • positive empathetic attitude
  • ability to work independently

Key Requirements

  • Minimum 1 year call center experience in banking
  • Proficient in MS Office (Word, PowerPoint, Excel)

Work Rights

Not specified

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