Solera Holdings, LLC is seeking a Customer Success Team Manager for North America to lead a team of customer success managers in enhancing client relationships and retention. The ideal candidate will have significant experience in customer account management and team leadership, alongside strong communication and problem-solving skills
Job Summary
The role leads a team of North America-based customer success managers to drive retention, satisfaction, and growth.
The manager ensures consistent high-quality customer experiences by aligning team goals with organizational and client-specific objectives.
Solera is a global leader processing over 300 million digital transactions annually for partners in more than 90 countries.
Matching Summary
Match Score: 85
Solera Holdings, LLC is seeking a Customer Success Team Manager for North America to lead a team of customer success managers in enhancing client relationships and retention. The ideal candidate will have significant experience in customer account management and team leadership, alongside strong communication and problem-solving skills.
Skills & Requirements
Must-have
5+ years client account handling experience
3+ years people/team management experience
Proven ability to build rapport with customers
Strong organizational and prioritization skills
Experience with data analysis and trend identification
Nice-to-have
Innovative problem-solving mindset
Ability to work in a virtual US environment
Creative solutions for client retention
Natural ability to train and develop teams
Key Requirements
5+ years client account handling or management
3+ years of people/team management
Demonstratable training and team development experience