The Manufacturing Support Specialist is focused on diagnosing and resolving software and system issues while providing an exceptional customer experience
Job Summary
The Manufacturing Support Specialist is focused on diagnosing and resolving software and system issues while providing an exceptional customer experience.
This role involves applying technical expertise, sound judgment, and effective communication to troubleshoot, document, and resolve client-server application challenges in a fast-paced environment.
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
Matching Summary
The Manufacturing Support Specialist is focused on diagnosing and resolving software and system issues while providing an exceptional customer experience.
Skills & Requirements
Must-have
Troubleshoot client-server application issues
Microsoft SQL and web servers
Android/iOS device support
Customer-centric communication
Software updates and changes
Nice-to-have
Problem-solving and troubleshooting skills
Customer service orientation
Adaptability and willingness to learn
Performance targets and service-level expectations