Deliver exceptional client experience daily through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties
Job Summary
Deliver exceptional client experience daily through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties.
Lead, manage, equip, and inspire a team of Ambassadors to consistently deliver high-touch customer service by fostering a positive work culture and strong team dynamic.
Achieve and exceed goals including performance goals, team goals, and client's goals and objectives while striving to continually improve Experience Service performance.
Matching Summary
Deliver exceptional client experience daily through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties.
Skills & Requirements
Must-have
Exceptional client experience delivery
Proactive communication and high-touch service
Team leadership and management
Operational adjustments and SOP development
Data collection, analysis, and reporting
Collaboration within account team
Nice-to-have
Continuous improvement and innovation
Building lasting relationships with clients
Positive work culture and team dynamic
Adaptability to new technology
Key Requirements
Recognised knowledge in hospitality or workplace experience
Ability to collaborate with diverse teams
Ability to quickly adapt to new devices, technology, and applications