Repair And Service- Sr. Customer Service Representative

Motionsolutions

Portland, ME, United States
On-site
Respond to customer inquiries
Place customer orders
Negotiate sale and purchase prices
Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met

Job Summary

  • Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.
  • This role has in-depth knowledge of the company's products and services and develops and broadens relationships with customers to fully understand needs and wants.
  • Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Matching Summary

Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.

Skills & Requirements

Must-have

  • Respond to customer inquiries
  • Place customer orders
  • Negotiate sale and purchase prices
  • Build customer relationships
  • Order items for inventory
  • Source products from inventory
  • Determine cost-effective shipping

Nice-to-have

  • Develop and broaden customer relationships
  • Drive process improvements
  • Relate to the customer

Key Requirements

  • Five (5) or more years of related experience
  • High school diploma or GED
  • Excellent communication skills
  • Ability to multi-task
  • Excellent computer skills
  • Excellent negotiation skills
  • Strong product knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter