The role involves operational excellence including end-to-end management of production incidents and ensuring timely resolution with root cause analysis
Job Summary
The role involves operational excellence including end-to-end management of production incidents and ensuring timely resolution with root cause analysis.
Candidates will lead support teams, manage vendor relationships, and coordinate system upgrades while maintaining high system availability.
Amex GBT offers a collaborative culture with flexible benefits, travel perks, and access to over 20,000 learning courses.
Matching Summary
The role involves operational excellence including end-to-end management of production incidents and ensuring timely resolution with root cause analysis.
Skills & Requirements
Must-have
10+ years project management experience
Application support L2/L3 management
Incident resolution and SLA monitoring
Vendor relationship management
Team leadership and mentoring skills
Microsoft Office Smartsheet JIRA Confluence proficiency
Willingness to work 2nd shift IST
Nice-to-have
Travel or hospitality industry experience
Legacy midrange platform AS400 knowledge
Strong problem-solving under pressure
Excellent written and verbal communication
Fast learner with adaptability
Detail-oriented commitment to quality
Personal accountability in decision-making
Key Requirements
10+ years strong project management experience
Experience handling application support activities
Must be willing to work 2nd shifts (3:00 PM IST to 12:00 AM IST)
Must be willing to work from Bangalore office minimum 3 days a week