Lead a team of Customer Success Managers responsible for driving adoption, satisfaction, and retention across both HVA and Growth customer segments
Job Summary
Lead a team of Customer Success Managers responsible for driving adoption, satisfaction, and retention across both HVA and Growth customer segments.
This leadership role combines people management, operational excellence, and strategic vision to ensure customers achieve measurable outcomes while the team delivers exceptional experiences.
Thomson Reuters offers comprehensive benefit plans including flexible vacation, two company-wide Mental Health Days off, and access to the Headspace app.
Matching Summary
Lead a team of Customer Success Managers responsible for driving adoption, satisfaction, and retention across both HVA and Growth customer segments.
Salary
$147,000 USD - $273,000 USD
Skills & Requirements
Must-have
drive adoption, satisfaction, and retention
people management and operational excellence
customer success planning and engagement
process optimization and best practices
data-driven insights and analytics
Nice-to-have
inspirational leader
customer advocate
strategic operator
collaborative influencer
change agent
Key Requirements
5+ years in Customer Success or Account Management
2+ years of people management experience
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)