Technical support Executive

ITCAN PTE. LIMITED

D01 Cecil, Marina, People’s Park, Raffles Place, 30 CECIL STREET PRUDENTIAL TOWER 049712
Sgd 3,000 - 3,500 / monthly pm
On-site
Outlook
Service desk management
Applications
ITCAN PTE. LIMITED is seeking a Technical Support Executive to provide Level 1 and Level 2 IT support, including troubleshooting desktop and network issues, managing user accounts, and documenting processes. The role emphasizes adherence to ITIL standards and requires effective communication skills for issue resolution

Job Summary

  • Key Responsibilities Provide Level 1 / Level 2 IT support via phone, email, chat, and ticketing systems
  • Diagnose and resolve issues related to desktops, laptops, printers, operating systems, applications, and network connectivity
  • Log, track, and update incidents and service requests in the ITSM/ticketing tool

Matching Summary

Match Score: 85

ITCAN PTE. LIMITED is seeking a Technical Support Executive to provide Level 1 and Level 2 IT support, including troubleshooting desktop and network issues, managing user accounts, and documenting processes. The role emphasizes adherence to ITIL standards and requires effective communication skills for issue resolution.

Salary

SGD 3,000 - 3,500 / Monthly

Skills & Requirements

Must-have

  • Outlook
  • Service Desk Management
  • Applications
  • Troubleshooting
  • Office 365

Nice-to-have

  • Hardware
  • Ticketing
  • Laptops
  • Desktop Support
  • IT-Service Desk
  • Security Policy
  • Service Desk
  • Operating Systems
  • Windows
  • Warranty
  • ITIL
  • Email
  • Technical Support

Key Requirements

  • Minimum 1 years experience

Work Rights

Tailored Resume

Cover Letter