Work From Home Sr. Advocacy Coordinator

capitalone.co.uk

Remote, US
Base: $49,800 - $56,900; bonus/equity: not specifi...
Fully remote
Tier 2 escalation expert
Auto finance collections
Customer advocate and compliance partner
Capital One is seeking a fully remote Senior Advocacy Coordinator for their Auto Finance division. The role involves managing escalated customer interactions related to collections and compliance, requiring strong customer service skills and experience in auto finance

Job Summary

  • The Senior Collections Customer Advocacy Coordinator serves as a Tier 2 escalation expert within Auto Finance, supporting complex and high-risk auto finance accounts.
  • This role involves handling highly escalated customer interactions, supporting complaint resolution, assessing regulatory risk, and contributing to continuous improvement initiatives.
  • Candidates must possess strong de-escalation skills and the ability to navigate multiple applications simultaneously to assist customers efficiently.

Matching Summary

Match Score: 85

Capital One is seeking a fully remote Senior Advocacy Coordinator for their Auto Finance division. The role involves managing escalated customer interactions related to collections and compliance, requiring strong customer service skills and experience in auto finance.

Salary

Base: $49,800 - $56,900; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Tier 2 escalation expert
  • Auto Finance collections
  • Customer advocate and compliance partner
  • De-escalation skills
  • Trend analysis
  • Navigate multiple applications

Nice-to-have

  • Support cross-functional teams
  • Process enhancements
  • Departmental initiatives

Key Requirements

  • High School Diploma, GED, or equivalent certification
  • At least 3 years of Customer Service or Call Center Experience
  • At least 1 year of Auto Finance Loss Mitigation experience
  • At least 1 year of experience using Google Suite or Microsoft office
  • At least 4 years of Customer Service or Call Center experience
  • At least 2 years of Auto Finance Loss Mitigation experience
  • At least 1 year of experience supporting cross-functional teams or special projects

Work Rights

Not specified

Tailored Resume

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