L2 German-speaking Customer Service Representative
Unisys
Monthly gross 44.200 huf cafeteria; fixed extra la...
Hybrid
German-speaking l2 service desk agent
Microsoft environments windows os office exchange outlook
Active directory user account management networking concepts
Unisys is seeking a German-speaking L2 Service Desk Agent to provide high-quality IT support, handling complex technical issues for global clients. The role requires a strong technical background, excellent customer service skills, and fluency in both German and English
Job Summary
Join Unisys as a German-speaking L2 Service Desk Agent to deliver high-quality IT support to global clients.
You will handle complex technical issues involving Microsoft environments, Active Directory, and basic networking while ensuring timely resolution within SLAs.
The role offers hybrid working, a monthly cafeteria allowance of 44,200 HUF, private health insurance, and extensive learning opportunities.
Matching Summary
Match Score: 85
Unisys is seeking a German-speaking L2 Service Desk Agent to provide high-quality IT support, handling complex technical issues for global clients. The role requires a strong technical background, excellent customer service skills, and fluency in both German and English.
Salary
Monthly gross 44.200 HUF cafeteria; Fixed extra language allowance; Additional shift bonuses
Skills & Requirements
Must-have
German-speaking L2 Service Desk Agent
Microsoft environments Windows OS Office Exchange Outlook
Active Directory user account management networking concepts
Ticketing systems SLA-driven performance targets
Fluent English and native or near-native German language skills
Nice-to-have
ITIL Foundation certification
Microsoft Desktop Administration certifications
Experience contributing to knowledge bases
Process improvement initiatives experience
Strong analytical thinking for complex issues
Key Requirements
Minimum 3 years experience in IT Service Desk Level 1 with readiness for L2 scope
Native or near-native German language skills
Fluent English communication abilities
Solid understanding of IT infrastructure fundamentals