Sr. Customer Success Manager/customer Success Manager- Paradox

ryobitools.eu

Chicago, IL, US
Base: $99,800 - $149,600 usd (chicago); $90,300 - ...
Fully remote
Customer success management
Enterprise saas solutions support
Technical understanding of complex software
Paradox helps organizations reimagine recruitment with a conversational AI platform that streamlines hiring tasks through chat and text-driven experiences

Job Summary

  • Paradox helps organizations reimagine recruitment with a conversational AI platform that streamlines hiring tasks through chat and text-driven experiences.
  • The role involves partnering with global enterprise clients to deliver exceptional service, training, support, and strategic account management to help clients achieve their business goals.
  • Workday offers a flexible work approach combining remote and in-person time, with comprehensive benefits and a commitment to an inclusive hiring experience.

Matching Summary

Paradox helps organizations reimagine recruitment with a conversational AI platform that streamlines hiring tasks through chat and text-driven experiences.

Salary

Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer success management
  • Enterprise SaaS solutions support
  • Technical understanding of complex software
  • Global cross-functional team collaboration
  • Client onboarding and training
  • Account management and renewal
  • Troubleshooting and product support

Nice-to-have

  • HR/recruiting software domain expertise
  • Executive level relationship building
  • Cross-functional engagement
  • Excellent communication skills
  • Time management and data analysis
  • Flexible work environment
  • Mentorship to junior team members

Key Requirements

  • 7+ years customer success experience (Sr. level)
  • 5+ years customer success experience (Manager level)
  • 7+ years enterprise SaaS support experience (Sr. level)
  • 5+ years enterprise SaaS support experience (Manager level)
  • Technical expertise in complex software ecosystems
  • Ability to travel up to 30%
  • Bachelor degree or equivalent experience

Work Rights

Not specified

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