Production Support Client Specialist

FNZ

Not specified (assumed office-based or hybrid)
Application support experience
Financial services technology background
Incident management within slas
FNZ is seeking a Production Support Client Specialist to provide application support and manage client issues, ensuring high-quality service delivery. The role requires collaboration with service managers and other team members to meet service level agreements (SLAs) while supporting a robust production environment

Job Summary

  • This role provides critical application support for FNZ business by managing issues from external and internal clients to meet strict KPIs and SLAs.
  • The specialist acts as a key client engagement point, collaborating with service managers to ensure high-quality service delivery across the production environment.
  • Responsibilities include managing response times for all incidents, implementing robust fixes or workarounds, and participating in an on-call rota for out-of-hours support.

Matching Summary

Match Score: 85

FNZ is seeking a Production Support Client Specialist to provide application support and manage client issues, ensuring high-quality service delivery. The role requires collaboration with service managers and other team members to meet service level agreements (SLAs) while supporting a robust production environment.

Skills & Requirements

Must-have

  • Application support experience
  • Financial services technology background
  • Incident management within SLAs
  • Client escalation handling
  • Root cause analysis skills

Nice-to-have

  • Interest in financial markets
  • High-performance team collaboration
  • Innovative solution creation
  • Dynamic fast-paced industry adaptability
  • Strong written communication skills

Key Requirements

  • University degree qualified (2.1) or equivalent
  • Previous experience in application support
  • Experience in financial services technology

Work Rights

Not specified

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