Customer Success Area Lead

Salesforce

Singapore, Singapore
Customer retention and advocacy
Strategic customer success planning
Data-driven insights for strategy
The Customer Success Group (CSG) is seeking a strategic Customer Success Area Lead to support and drive customer success initiatives across Salesforce’s largest and most impactful accounts

Job Summary

  • The Customer Success Group (CSG) is seeking a strategic Customer Success Area Lead to support and drive customer success initiatives across Salesforce’s largest and most impactful accounts.
  • As a Customer Success Area Lead, you will be a trusted advisor, collaborating closely with both internal teams and customers to align strategic priorities and deliver measurable outcomes.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Matching Summary

The Customer Success Group (CSG) is seeking a strategic Customer Success Area Lead to support and drive customer success initiatives across Salesforce’s largest and most impactful accounts.

Skills & Requirements

Must-have

  • Customer retention and advocacy
  • Strategic customer success planning
  • Data-driven insights for strategy
  • Cross-functional collaboration
  • Salesforce AI CRM solutions

Nice-to-have

  • Trusted advisor to customers
  • Driving innovation and business outcomes
  • Passionate about bettering business
  • Agentic era workforce transformation

Key Requirements

  • Experience in Sales or Customer Success
  • SaaS or enterprise software experience preferred
  • Understanding of Salesforce solutions
  • Strong analytical and problem-solving skills
  • Exceptional English communication skills
  • Experience optimizing customer accounts

Work Rights

Not specified

Tailored Resume

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