Job Summary

• Own the performance and development of the Customer Support team through a major AI-driven transformation, shifting from volume handling to complex problem-solving.
• Directly manage L1 Team Lead, escalation handlers, and AI Systems Lead, focusing on people development, accountability, and creating a high-performing team environment.
• Serve as the primary point of contact for cross-functional relationships with Client Success, Marketplace Operations, Implementation, and Product, Design & Engineering to ensure seamless operations and product feedback loops.

Matching Summary

Salary

Base: $140,000-$200,000 USD per year; Equity: included; Benefits: top-notch medical, dental and vision coverage, unlimited PTO policy, and other benefits

Skills & Requirements

Key Requirements

• Proven experience managing customer support operations
• Track record of managing to key metrics
• Experience leading teams through change
• Strong cross-functional collaboration skills
• Direct and clear communication style

Work Rights