Guest Experience Associate

SNAPHUNT PTE. LTD.

Singapore, Singapore
1 year hospitality experience
Pms and helpdesk tools familiarity
Microsoft office and google drive proficiency
This role serves as a brand ambassador delivering exceptional guest experiences across Flex properties

Job Summary

  • This role serves as a brand ambassador delivering exceptional guest experiences across Flex properties.
  • The associate is responsible for managing reservations, room inventory, and proactive service delivery throughout the guest stay.
  • Team members must collaborate with internal stakeholders to coordinate pre-arrival arrangements and achieve revenue targets.

Matching Summary

Match Score: 75

This role serves as a brand ambassador delivering exceptional guest experiences across Flex properties.

Skills & Requirements

Must-have

  • 1 year hospitality experience
  • PMS and Helpdesk tools familiarity
  • Microsoft Office and Google Drive proficiency
  • Shift work including weekends and holidays
  • Strong interpersonal communication skills

Nice-to-have

  • Proactive upselling abilities
  • Revenue optimization mindset
  • VIP and corporate client coordination
  • Continuous improvement contribution
  • Active listening and situation assessment

Key Requirements

  • At least 1 year of experience in hospitality or retail
  • Familiarity with PMS/Helpdesk tools
  • Flexibility to work rotating shifts

Work Rights

Not specified

Tailored Resume

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