Software Support Technician

henryschein.es

Customer support via phone and chat
Troubleshooting software issues
Guiding customers to self-serve solutions
Coaching customers through software queries via phone and online chat, empathetically approaching their questions

Job Summary

  • Coaching customers through software queries via phone and online chat, empathetically approaching their questions.
  • Professionally encouraging customers to adopt a self-serve approach by sharing relevant Support Documents.
  • Empowering customers to get the best of the software so they can deliver vital patient care and make their lives easier.

Matching Summary

Coaching customers through software queries via phone and online chat, empathetically approaching their questions.

Skills & Requirements

Must-have

  • Customer support via phone and chat
  • Troubleshooting software issues
  • Guiding customers to self-serve solutions
  • Empowering customers with software knowledge

Nice-to-have

  • Empathetic and approachable demeanor
  • Inquisitive problem-solving approach
  • Self-motivated and diligent work ethic
  • Calm under pressure

Key Requirements

  • Great communication and collaboration skills
  • Ability to analyze situations with technical expertise
  • Strong attention to detail
  • Highly organized

Work Rights

Not specified

Tailored Resume

Cover Letter