Assistant Manager, Contact Center

Negocioseguroaig Com Br

Day-to-day supervision of a team
Strong focus on customer service
Proven leadership skills
The Assistant Manager is responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center

Job Summary

  • The Assistant Manager is responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center.
  • This role includes providing direction and guidance to team members while ensuring adherence to organizational policies and procedures.
  • AIG values in-person collaboration and offers a comprehensive benefits package focused on health, wellbeing, and professional development.

Matching Summary

The Assistant Manager is responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center.

Skills & Requirements

Must-have

  • day-to-day supervision of a team
  • strong focus on customer service
  • proven leadership skills

Nice-to-have

  • growth and transformation mindset
  • strong communication and interpersonal skills
  • analytical and problem-solving abilities

Key Requirements

  • Bachelor degree with over 3 years’ experience
  • qualified license of IIQE 1 and 2 is a plus
  • proficient in spoken & written English & Chinese

Work Rights

Not specified

Tailored Resume

Cover Letter