Lead - Patient Services Representative

Advocate Aurora Health

Chicago Ridge, IL, US
Base: $21.85 - $32.80; bonus/equity: not specified...
Hybrid (in-person required at multiple locations)
Excellent communication and customer service skills
Handle stressful situations
High-volume, multiple task environment
Advocate Aurora Health is seeking a Lead Patient Services Representative to manage scheduling and patient interactions at multiple locations in Illinois. The ideal candidate should have experience in a medical setting, excellent customer service skills, and the ability to handle a high-volume, fast-paced environment

Job Summary

  • Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts.
  • Functions as lead associate for clerical office operations, including preparing weekly schedules, anticipating coverage, answering questions, and training new staff.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Match Score: 85

Advocate Aurora Health is seeking a Lead Patient Services Representative to manage scheduling and patient interactions at multiple locations in Illinois. The ideal candidate should have experience in a medical setting, excellent customer service skills, and the ability to handle a high-volume, fast-paced environment.

Salary

Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Paid Time Off programs, Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability, Flexible Spending Accounts, Family benefits such as adoption assistance and paid parental leave, Defined contribution retirement plans with employer match, Educational Assistance Program

Skills & Requirements

Must-have

  • Excellent communication and customer service skills
  • Handle stressful situations
  • High-volume, multiple task environment
  • Basic knowledge of medical terminology
  • Basic knowledge of billing and coding practices
  • Basic knowledge of managed care and commercial insurance

Nice-to-have

  • Ability to motivate team effort
  • Create effective working teams
  • Bilingual in Spanish preferred

Key Requirements

  • High school diploma or equivalent
  • 1-2 years in a medical setting or equivalent
  • 3-4 years of customer service experience
  • Experience handling difficult callers, customers and patients

Work Rights

Not specified

Tailored Resume

Cover Letter