Mgr-avp, Business Engagement Manager, Emerging Enterprise

UOB Group

Kuala Lumpur, Malaysia
Contact centre management
Resource planning
Escalation handling
UOB is a leading bank in Asia with a global network

Job Summary

  • UOB is a leading bank in Asia with a global network.
  • The role involves managing the daily running of the contact centre.
  • UOB values diversity and is an equal opportunity employer.

Matching Summary

UOB is a leading bank in Asia with a global network.

Skills & Requirements

Must-have

  • contact centre management
  • resource planning
  • escalation handling

Nice-to-have

  • team collaboration
  • customer service excellence
  • training and development

Key Requirements

  • experience in contact centre operations
  • ability to handle customer complaints
  • staff performance review skills

Work Rights

Not specified

Tailored Resume

Cover Letter