Customer Service Coordinator, Cream

Cream Global Ltd.

Liverpool, United Kingdom
Onsite (with additional evening and weekend work during peak periods)
Proven customer service experience
Experience handling complaints professionally
Crm system usage (zendesk preferred)
Cream Global Ltd. is seeking a Customer Service Coordinator to enhance customer experiences at live events in Liverpool, UK. The role involves managing customer enquiries and ensuring smooth communication before, during, and after events, requiring strong organizational skills and a passion for live events

Job Summary

  • This role serves as the primary point of contact for customers across major UK events including Creamfields and Download Festival.
  • The position requires managing enquiries, resolving issues with care, and supporting the Customer Services Manager in ensuring a smooth fan journey.
  • Candidates must be resilient and calm under pressure while thriving in a fast-paced environment during peak periods and on-site events.

Matching Summary

Match Score: 85

Cream Global Ltd. is seeking a Customer Service Coordinator to enhance customer experiences at live events in Liverpool, UK. The role involves managing customer enquiries and ensuring smooth communication before, during, and after events, requiring strong organizational skills and a passion for live events.

Skills & Requirements

Must-have

  • Proven customer service experience
  • Experience handling complaints professionally
  • CRM system usage (Zendesk preferred)
  • Strong written and verbal communication
  • Ability to work evenings and weekends

Nice-to-have

  • Full UK driving licence
  • Passion for live events
  • Empathetic communication style
  • Resilient under pressure
  • Flexible approach to working hours

Key Requirements

  • Proven experience in customer service roles
  • Experience using CRM systems like Zendesk
  • Availability for evening and weekend work

Work Rights

Not specified

Tailored Resume

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