Customer Support Specialist, Global Payroll

rippling

Remote
Remote
Payroll troubleshooting and resolution
Customer support for saas product
Global payroll expertise
Rippling provides a unified platform to manage HR, IT, and Finance, automating the entire employee lifecycle in a single system

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance, automating the entire employee lifecycle in a single system.
  • The Customer Support team is dedicated to delivering expert guidance and swift resolutions to customers across various time zones with a customer-centric approach.
  • Rippling fosters a collaborative environment encouraging innovation and continuous professional development for its employees.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance, automating the entire employee lifecycle in a single system.

Skills & Requirements

Must-have

  • Payroll troubleshooting and resolution
  • Customer support for SaaS product
  • Global payroll expertise
  • Excellent written and verbal communication
  • Pacific or Mountain timezone work hours
  • Problem-solving and analytical skills

Nice-to-have

  • Collaborative and supportive team environment
  • Continuous learning and professional growth
  • Experience in payroll provider or HR software company

Key Requirements

  • Bachelor's degree
  • 1-2 years customer-facing experience
  • Residency in Pacific or Mountain timezone state
  • Experience troubleshooting SaaS payroll products
  • Excellent English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter