Overnight Front Desk Supervisor

Sofitel Brisbane Central

Long Beach, CA, United States
Base: usd $30.00 ph; benefits: discounted hotel ro...
On-site
Lead overnight operations
Ensure service standards
Handle guest concerns
The Overnight Front Desk Supervisor position at Sofitel Brisbane Central requires a candidate with strong leadership and communication skills to manage the front office operations during overnight shifts. The role emphasizes customer service, problem-solving, and the ability to work under pressure, with a focus on enhancing guest experiences in a luxury hotel environment

Job Summary

  • Lead daily overnight operations in Front Office and ensure all service standards are followed for Front Desk and Bell, while supporting Valet as needed.
  • Lead, coach, train, and mentor the Front Desk and Bell team ensuring the correct sequence of events for proper registration and checkout of guests.
  • Hourly rate: USD $30.00 per hour; Discounted hotel rooms and food & beverage rates; Learning programs through our Academies.

Matching Summary

Match Score: 85

The Overnight Front Desk Supervisor position at Sofitel Brisbane Central requires a candidate with strong leadership and communication skills to manage the front office operations during overnight shifts. The role emphasizes customer service, problem-solving, and the ability to work under pressure, with a focus on enhancing guest experiences in a luxury hotel environment.

Salary

Base: USD $30.00 per hour; Benefits: Discounted hotel rooms and food & beverage rates; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Lead overnight operations
  • Ensure service standards
  • Handle guest concerns
  • Review arrivals and departures
  • Lead, coach, train, mentor team
  • Drive department standards

Nice-to-have

  • Professional, friendly, engaging service
  • Employee engagement initiatives
  • Develop and implement SOPs
  • Work in a fast-paced environment

Key Requirements

  • Minimum 2 years Front Office experience
  • Supervisory experience preferred
  • Proficiency in Opera Cloud and Microsoft Office
  • Flexible availability for varied shifts

Work Rights

Not specified

Tailored Resume

Cover Letter