Business Process Senior Lead

Salesforce

Base: $143,400 - $216,900 annually; bonus/equity: ...
Not specified
Vendor management and governance
Demand and capacity planning
Quality assurance and process optimization
Salesforce is seeking a Business Process Senior Lead to oversee the optimization of its Business Process Outsourcing ecosystem, ensuring alignment between internal operations and external vendors. The ideal candidate will possess strong analytical and relationship management skills to drive continuous improvement and operational excellence

Job Summary

  • As the Business Process Senior Manager, you will be the strategic lead responsible for the end-to-end performance and optimization of our Business Process Outsourcing (BPO) ecosystem.
  • This role requires a balance of analytical rigor, relationship management, and operational excellence to maintain high-quality standards while driving continuous process improvement across our outsourced functions.
  • Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

Matching Summary

Match Score: 85

Salesforce is seeking a Business Process Senior Lead to oversee the optimization of its Business Process Outsourcing ecosystem, ensuring alignment between internal operations and external vendors. The ideal candidate will possess strong analytical and relationship management skills to drive continuous improvement and operational excellence.

Salary

Base: $143,400 - $216,900 annually; Bonus/Equity: company bonus, incentive for sales roles, equity (as applicable); Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Vendor management and governance
  • Demand and capacity planning
  • Quality assurance and process optimization
  • BPO service level agreements (SLAs)
  • Key performance indicators (KPIs)

Nice-to-have

  • AI-driven workforce transformation
  • Agentic era leadership
  • Continuous process improvement
  • Six Sigma or Lean methodologies

Key Requirements

  • Minimum 3 years of experience in Business Process Outsourcing (BPO)
  • Experience with vendor management and performance oversight
  • Proficiency in demand and capacity planning
  • Experience with quality assurance frameworks
  • Familiarity with Six Sigma or Lean methodologies

Work Rights

Not specified

Tailored Resume

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