Bmg Customer Journey Expert - Product Area Customer Administration

224

Netherlands
Salary tailored to qualities; 13th month salary; 8...
Hybrid (minimum 2 days in the office)
3+ years customer journey expert experience
Master's degree in finance or business administration
Solid understanding of wholesale banking industry
The job posting seeks a Customer Journey Expert for Bank Mendes Gans (BMG) in the Netherlands, focusing on enhancing customer services and products within the spheres of Netting and Cash Pool. The ideal candidate should have 3+ years of relevant experience, a Master's degree, and a strong analytical ability to improve customer journeys

Job Summary

  • You will lead the end-to-end customer journeys for liquidity and cash pool services to deliver top-notch value to multinational corporate clients.
  • The role requires translating qualitative insights into impactful propositions while collaborating with multidisciplinary teams including Product Owners, UX, and business representatives.
  • Employees enjoy a hybrid working model with a minimum of two days in the office, along with benefits like 24+ individual holiday days and an 8% holiday payment.

Matching Summary

Match Score: 85

The job posting seeks a Customer Journey Expert for Bank Mendes Gans (BMG) in the Netherlands, focusing on enhancing customer services and products within the spheres of Netting and Cash Pool. The ideal candidate should have 3+ years of relevant experience, a Master's degree, and a strong analytical ability to improve customer journeys.

Salary

Salary tailored to qualities; 13th month salary; 8% Holiday payment; Individual Savings Contribution 3.5%

Skills & Requirements

Must-have

  • 3+ years Customer Journey Expert experience
  • Master's degree in Finance or Business Administration
  • Solid understanding of wholesale banking industry
  • Analytical skills for complex problem structuring
  • Stakeholder management with IT and Operations

Nice-to-have

  • Familiarity with BMG products and organization
  • Curiosity for Artificial Intelligence tools and use cases
  • Understanding of Dutch language
  • Experience with process improvements
  • Hands-on mentality in informal environment

Key Requirements

  • Reside in the Netherlands
  • Master's degree preferred
  • 3+ years relevant experience
  • Fluent in English

Work Rights

Must reside in the Netherlands

Tailored Resume

Cover Letter