Managing service delivery against slas and metrics
Stakeholder management across business functions
The role involves responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web
Job Summary
The role involves responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web.
Candidates must possess proven leadership skills in managing teams and driving change within the insurance or financial services industry.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
The role involves responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web.
Skills & Requirements
Must-have
Day-to-day supervision of customer service team
Managing service delivery against SLAs and metrics
Stakeholder management across business functions
Nice-to-have
Growth and transformation mindset
In-person collaboration culture
Strong attention to detail
Key Requirements
Bachelor degree required
Over 3 years experience in insurance/financial services or call center
Qualified license of IIQE 1 and 2 is a plus
Proficient in spoken & written English & Chinese including Putonghua