Resident Resolution Officer

London Borough of Hillingdon

Hillingdon, United Kingdom
On-site
Housing management complaints
Resident-focused service improvement
Analyze complaint data
The London Borough of Hillingdon is seeking a proactive Resident Resolution Officer to enhance their Homes and Neighbourhoods service by improving responses to housing management complaints. The role involves analyzing complaints, supporting service improvements, and ensuring residents’ voices are included in service delivery

Job Summary

  • We are looking for a proactive and resident-focused Resident Resolution Officer to join our Homes and Neighbourhoods service.
  • In this role, you will analyse Housing Management complaints, identify trends, support services to embed learning, and help drive continuous improvement.
  • You will work collaboratively with teams across the Council, producing reports, developing action plans, and supporting improvements that promote a “right first time” approach.

Matching Summary

Match Score: 85

The London Borough of Hillingdon is seeking a proactive Resident Resolution Officer to enhance their Homes and Neighbourhoods service by improving responses to housing management complaints. The role involves analyzing complaints, supporting service improvements, and ensuring residents’ voices are included in service delivery.

Skills & Requirements

Must-have

  • Housing management complaints
  • Resident-focused service improvement
  • Analyze complaint data
  • Present insights
  • Develop action plans
  • Build effective relationships

Nice-to-have

  • Continuous learning culture
  • Empowering residents
  • Proactive approach

Key Requirements

  • Experience with complaints in housing management or regulated environment
  • Understanding of complaints procedures, legislation, and Ombudsman role
  • Strong IT skills
  • Problem-solving ability

Work Rights

Not specified

Tailored Resume

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