Principal Software Engineer- Ai Self Service

Commonwealth Bank

Multiple Locations, Australia
Ai agents and agentic systems
Rag, tool calling, orchestration
Large-scale distributed systems
Lead one of the bank’s most strategic AI transformations — shaping next-generation chat and voice experiences powered by agentic AI at massive scale

Job Summary

  • Lead one of the bank’s most strategic AI transformations — shaping next-generation chat and voice experiences powered by agentic AI at massive scale.
  • Operate at principal level with true influence — driving architecture, uplifting engineering standards, and shaping the future of conversational banking across multiple squads.
  • We’re on a mission to transform tomorrow’s bank today. Our Customer Service Delivery (CSD) team is reimagining how millions of customers interact with the bank across self-service and assisted channels.

Matching Summary

Lead one of the bank’s most strategic AI transformations — shaping next-generation chat and voice experiences powered by agentic AI at massive scale.

Skills & Requirements

Must-have

  • AI agents and agentic systems
  • RAG, tool calling, orchestration
  • Large-scale distributed systems
  • Cloud-native microservices
  • Low-latency, highly available systems
  • Modernizing legacy platforms

Nice-to-have

  • Conversational AI platforms
  • Generative AI platforms
  • Contact centre technologies
  • Full-stack exposure

Key Requirements

  • Hands-on AI agent design and build
  • Production environment experience
  • Complex/regulated environment delivery
  • Backend engineering experience
  • Cloud-native microservices operation
  • Performance and latency focus
  • Legacy platform modernization
  • Cross-squad influence
  • Enterprise architecture awareness

Work Rights

Not specified

Tailored Resume

Cover Letter