Everpro - Customer Success Manager (remote, Us)

EverCommerce

United States
Base: $65,000 - $75,000 usd; bonus/equity: commiss...
Hybrid
B2b saas client-facing experience
Customer account lifecycle management
Drive customer loyalty and advocacy
EverCommerce is on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions

Job Summary

  • EverCommerce is on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions.
  • The Customer Success Manager will own the renewal and engagement customer account lifecycle for Service Fusion.
  • The role offers flexibility to work remotely, continued professional development, and a robust health and wellness benefits package.

Matching Summary

EverCommerce is on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions.

Salary

Base: $65,000 - $75,000 USD; Bonus/Equity: Commissions; Benefits: Robust health and wellness package, 401k match, FTO, ESPP

Skills & Requirements

Must-have

  • B2B SaaS client-facing experience
  • Customer account lifecycle management
  • Drive customer loyalty and advocacy
  • Explain metrics and ROI data
  • Collaborate with internal teams
  • Own customer issues and escalations

Nice-to-have

  • Passionate about customer success
  • Seasoned customer success manager
  • Innovative thinking and bias for action
  • Intellectually robust and agile

Key Requirements

  • 4+ years B2B SaaS experience
  • 4+ years account management/support/project management
  • Eligible to work without sponsorship

Work Rights

Not specified

Tailored Resume

Cover Letter