Customer Service Associate Licensed

Wells Fargo

BGC, Philippines
Onsite
Account management support
Customer service operations
Documentation and funding
Participate in supporting internal and external customers by providing moderately complex to complex support services in account management, operations, documentation, funding, customer service and technical support within Customer Service

Job Summary

  • Participate in supporting internal and external customers by providing moderately complex to complex support services in account management, operations, documentation, funding, customer service and technical support within Customer Service.
  • Review less complex products and services to customers and ensure proper booking and maintenance of accounts, tracking and monitoring pipelines on an ongoing basis for compliance, documentation, funding, and maintenance of accounts.
  • Receive direction from supervisor and exercise independent judgment while developing understanding of policies, procedures, and compliance requirements.

Matching Summary

Participate in supporting internal and external customers by providing moderately complex to complex support services in account management, operations, documentation, funding, customer service and technical support within Customer Service.

Skills & Requirements

Must-have

  • Account management support
  • Customer service operations
  • Documentation and funding
  • Compliance requirements adherence

Nice-to-have

  • Strong risk mitigating culture
  • Proactive risk identification
  • Sound risk decisions

Key Requirements

  • 6+ months Customer Service - Licensed experience
  • Completed 2 years of tertiary education
  • Minimum 6 months brokerage/securities experience
  • Telephone support experience
  • Active FINRA License Series 7 and 63
  • Willing to work US hours
  • Willing to work onsite

Work Rights

Not specified

Tailored Resume

Cover Letter