Claims Resolution Specialist

First American Financial

Apollo Way, CA, United States
Base: $17.69 - $23.56 hourly; bonus/equity: not sp...
Fully remote
Customer service in contact center
Home warranty policies knowledge
Technical expertise with systems and appliances
The Claims Resolution Specialist will respond to a high volume of second level incoming calls, resolve service requests and customer inquiries while providing homeowners with relevant information about contracts, claims, or work orders

Job Summary

  • The Claims Resolution Specialist will respond to a high volume of second level incoming calls, resolve service requests and customer inquiries while providing homeowners with relevant information about contracts, claims, or work orders.
  • First American fosters an inclusive, people-first culture recognized by numerous accolades including Fortune 100 Best Companies to Work For® for ten consecutive years and offers a comprehensive benefits package including medical, dental, vision, 401k, PTO, and an employee stock purchase plan.
  • The role requires taking ownership of assigned caseloads, making decisions on work orders, purchasing parts within limits, and providing exceptional customer service in a supportive and innovative environment.

Matching Summary

The Claims Resolution Specialist will respond to a high volume of second level incoming calls, resolve service requests and customer inquiries while providing homeowners with relevant information about contracts, claims, or work orders.

Salary

Base: $17.69 - $23.56 Hourly; Bonus/Equity: Not specified; Benefits: medical, dental, vision, 401k, PTO, employee stock purchase plan

Skills & Requirements

Must-have

  • customer service in contact center
  • home warranty policies knowledge
  • technical expertise with systems and appliances
  • call handling and inquiry resolution
  • documentation and research of claims
  • Microsoft Office proficiency

Nice-to-have

  • bilingual Spanish skills
  • ability to manage difficult customers
  • excellent verbal and written communication
  • organizational and multitasking skills
  • analytical and detail oriented
  • people-first and inclusive culture

Key Requirements

  • High School Diploma
  • 2 years customer service experience
  • working knowledge of Microsoft Office
  • ability to handle confidential information
  • contact center environment experience

Work Rights

Not specified

Tailored Resume

Cover Letter