Customer Support Manager

Bupa UK

Salford Quays, United Kingdom
Base: £47,200; bonus/equity: not specified; benefi...
Hybrid
Leading and managing managers
Operational management experience
Managing offshore outsourced providers
Bupa UK is seeking a Customer Support Manager for a 12-month fixed-term contract in Salford Quays, offering hybrid working. The role involves leading a team to ensure excellent customer service and operational performance while managing performance metrics and compliance

Job Summary

  • The role involves leading a high-performing team to ensure outstanding operational performance and adherence to quality targets within the healthcare insurance market.
  • Candidates must demonstrate strong resilience and confidence while working in a fast-paced, change-driven environment with direct accountability for payment integrity controls.
  • Bupa offers comprehensive benefits including 25 days holiday, enhanced pension plans, life insurance, and access to onsite gyms or local discounts.

Matching Summary

Match Score: 85

Bupa UK is seeking a Customer Support Manager for a 12-month fixed-term contract in Salford Quays, offering hybrid working. The role involves leading a team to ensure excellent customer service and operational performance while managing performance metrics and compliance.

Salary

Base: £47,200; Bonus/Equity: Not specified; Benefits: 25 days holiday; Bupa health insurance; Enhanced pension plan; Life insurance; Onsite gym discounts

Skills & Requirements

Must-have

  • Leading and managing managers
  • Operational management experience
  • Managing offshore outsourced providers
  • Data interpretation for performance
  • Highly regulated environment knowledge

Nice-to-have

  • Experience with strategic clients
  • Strong commercial awareness
  • Resilience in change-driven environments
  • Continuous improvement championing
  • Employee engagement leadership

Key Requirements

  • Relevant experience leading managers
  • Operational management background
  • Experience managing offshore providers
  • Knowledge of regulated environments

Work Rights

Not specified

Tailored Resume

Cover Letter