This role is pivotal in ensuring service excellence, operational efficiency, and strategic alignment across technology and security platforms
Job Summary
This role is pivotal in ensuring service excellence, operational efficiency, and strategic alignment across technology and security platforms.
The Service Manager will oversee the end-to-end performance of perimeter security services, drive continuous improvement, and collaborate across teams.
While there are currently no direct reports, this role plays a key part in resource governance and driving service excellence across territories.
Matching Summary
This role is pivotal in ensuring service excellence, operational efficiency, and strategic alignment across technology and security platforms.
Skills & Requirements
Must-have
Minimum 5 years information security experience
Deep understanding of network infrastructure
ITIL v4 practices and Agile release management
Experience with ServiceNow tooling and dashboards
Budget development and financial planning skills
Nice-to-have
Bachelor's Degree in related field
Emerging technology awareness and innovation
Strong stakeholder influence and trust building
Hands-on leadership with multitasking ability
Key Requirements
Minimum 5 years progressive roles in info security or IT management