Workplace Technology Team Leader

ASX

Sydney, Australia
Hybrid
End user compute support
Audio visual environment support
Microsoft 365 management
This role is responsible leading the Workplace Technology Helpdesk team that offers phone, email and in-person support of the ASX End User Compute and Audio Visual environment, while also delivering service improvements to drive greater efficiencies in this area

Job Summary

  • This role is responsible leading the Workplace Technology Helpdesk team that offers phone, email and in-person support of the ASX End User Compute and Audio Visual environment, while also delivering service improvements to drive greater efficiencies in this area.
  • The Workplace Technology team is a support function that serves as the single point of contact for ASX staff, delivering support across applications, end-user devices, meeting room technology, and Microsoft 365.
  • ASX is proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture.

Matching Summary

This role is responsible leading the Workplace Technology Helpdesk team that offers phone, email and in-person support of the ASX End User Compute and Audio Visual environment, while also delivering service improvements to drive greater efficiencies in this area.

Skills & Requirements

Must-have

  • End User Compute support
  • Audio Visual environment support
  • Microsoft 365 management
  • ITIL service management principles
  • Active Directory
  • Microsoft Intune
  • Windows 11
  • ServiceNOW

Nice-to-have

  • Agile methodology experience
  • Virtual Machine administration
  • ITIL certification

Key Requirements

  • Leadership of technical professionals
  • 1 on 1 coaching and development
  • Rostering and on-call management
  • End-to-end IT request support
  • Laptop inventory management
  • IT asset lifecycle management
  • Ticket queue management and SLA adherence
  • Root cause analysis and problem ticket management
  • Team documentation and knowledge base maintenance
  • Audio-Visual systems support
  • Out of hours work and on-call component
  • Hybrid working model (on-site and remote)
  • Legally authorised to work in Australia

Work Rights

Legally authorised to work in Australia on a permanent basis

Tailored Resume

Cover Letter