Manager, Call Center Operations

Assurant Services Australia Pty Limited

Buenos Aires, Argentina
Leading supervisors and teams
Call center operations experience
Service quality and kpi management
Lead and coach supervisors, helping them grow into strong leaders

Job Summary

  • Lead and coach supervisors, helping them grow into strong leaders.
  • Ensure service quality, performance KPIs, and action plans are met.
  • Anticipate operational needs and align resources with business goals.

Matching Summary

Lead and coach supervisors, helping them grow into strong leaders.

Skills & Requirements

Must-have

  • leading supervisors and teams
  • call center operations experience
  • service quality and KPI management
  • staffing and performance reviews
  • recruitment and onboarding supervisors

Nice-to-have

  • strategic business vision
  • inspirational leadership
  • long-term thinking
  • collaborative mindset
  • results orientation

Key Requirements

  • minimum 2–3 supervisors with teams
  • Strong background in call center / customer care operations
  • Tactical management skills
  • strategic business vision
  • Excellent communication
  • problem-solving
  • inspirational leadership

Work Rights

Not specified

Tailored Resume

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