Analyst 1, Forecasting & Analysis

Audiencexpress

Base: $22.12 - $33.17 ph; bonus/equity: bonus elig...
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Real-time service level monitoring
Workforce management tools experience
Contact center metrics knowledge
** Comcast Business is seeking an Analyst 1 for Forecasting & Analysis to monitor and evaluate call center performance, communicate service level impacts, and analyze data for operational improvements. The ideal candidate should be proficient in Microsoft Excel, have experience with workforce management tools, and possess strong communication skills. **

Job Summary

  • Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next.
  • The role is responsible for monitoring and evaluating the flow of calls into the call center for performance and efficiency, including producing reports and advising management.
  • Comcast provides best-in-class benefits, a culture of inclusion, and supports employee growth and customer experience excellence.

Matching Summary

Match Score: 75

** Comcast Business is seeking an Analyst 1 for Forecasting & Analysis to monitor and evaluate call center performance, communicate service level impacts, and analyze data for operational improvements. The ideal candidate should be proficient in Microsoft Excel, have experience with workforce management tools, and possess strong communication skills. **

Salary

Base: $22.12 - $33.17 per hour; Bonus/Equity: Bonus eligibility; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Real-time service level monitoring
  • Workforce Management tools experience
  • Contact center metrics knowledge
  • Microsoft Excel proficiency
  • Schedule compliance enforcement
  • Data collection and analysis

Nice-to-have

  • Clear verbal and written communication
  • Strong collaboration skills
  • Ability to maintain composure in critical situations
  • Multi-tasking and focus for extended reporting
  • Customer experience ownership
  • Support culture of inclusion

Key Requirements

  • Bachelor's Degree preferred
  • 0-2 years relevant work experience
  • Experience with Aspect’s eWFM and Avaya CMS
  • Ability to work nights, weekends, and variable schedules

Work Rights

Not specified

Tailored Resume

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