The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet to provide service support and resolve routine problems
Job Summary
The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet to provide service support and resolve routine problems.
Employees must ensure service delivery meets contractual Key Performance Indicators while demonstrating empathy and building rapport with customers.
The role requires the ability to rotate shifts as needed and maintain a pleasant, professional tone in all customer contact situations.
Matching Summary
The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet to provide service support and resolve routine problems.
Skills & Requirements
Must-have
High school diploma or equivalent
Strong verbal and written communication skills
Ability to work rotating shifts
Proficiency with computer navigation and PC tools
Experience in fast-paced high production environment
Nice-to-have
Previous call center experience preferred
Demonstrated empathy and rapport building
Multi-tasking and adaptability skills
Team collaboration and independent work ability
Product knowledge retention capability
Key Requirements
High school diploma with 3-6 months relevant experience preferred
Minimum of two years college education for Philippines location
No prior call center experience required for Philippines location
Must be able to handle complex queries independently (India specific)
German location excluded from this job description