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State Street is seeking a Problem Coordinator - Assistant Vice President to join their Global Production Management team. The role involves coordinating investigations of major incidents and enhancing the problem management process within a collaborative, technology-driven environment.
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Job Summary
Coordinate the Problem Management investigations of critical Major Incidents utilizing technical and business resources.
Communicate to a global audience, including executive management, providing details of the problem investigation and publishing Postmortems.
We offer a collaborative environment where technology skills and innovation are valued in a global organization.
Matching Summary
Match Score: 75
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State Street is seeking a Problem Coordinator - Assistant Vice President to join their Global Production Management team. The role involves coordinating investigations of major incidents and enhancing the problem management process within a collaborative, technology-driven environment.
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Skills & Requirements
Must-have
Problem Management process
Major Incident coordination
Root Cause Determination
ITIL V3/4 framework
ServiceNow operational experience
Nice-to-have
Collaborative environment
Digital transformation
Advanced technologies
Cross-cultural team communication
High-pressure environment adaptability
Key Requirements
12+ years in Information Technology
Strong understanding of ITIL V3/4 framework
Foundation ITIL qualification
Operational and Reporting experience with Service Now